✅ Customer Protection
Your rights and protection.
Our aim is to make every quote clear, fair and safe before any shipment proceeds.
Before accepting a quote
Please check the shipment details, destination, parcel weight, dimensions, courier service, quoted price and any notes from our team.
What may not be included
Customs charges, taxes, remote area surcharges, insurance upgrades, special handling, storage, failed collection fees and restricted-goods approvals may be charged separately unless clearly stated.
Your responsibility
You must describe the parcel contents honestly, declare the value accurately and ensure the item is not prohibited or restricted by the courier or destination country.
Need changes?
You can request a revision before accepting a quote. Our team will review your request and update the quote if needed.